Response codes

Response Description

Response Code

Status

Successful

Approved by Financial Institution, Partial

10

Successful

Approved by Financial Institution, VIP

11

Successful

Approved by Financial Institution

00

Successful

Failed

Account error, please contact your bank

X00

Failed

The amount requested is above the limit permitted by your bank, please contact your bank

X03

Failed

The amount requested is too low

X04

Failed

The amount requested is above the limit permitted by your bank, please contact your bank

X05

Failed

The card number inputted is invalid, please re-try with a valid card number

14

Failed

Incorrect Security details provided. Pin tries exceeded.

38

Failed

Incorrect Security details provided

55

Failed

Incorrect card details, please verify that the expiry date inputted is correct.

56

Failed

Your bank has prevented your card from carrying out this transaction, please contact your bank

57

Failed

Your bank has prevented your card from carrying out this transaction, please contact your bank

61

Failed

Incorrect security details provided. Pin tries exceeded.

75

Failed

Refer to Financial Institution.

01

Failed

Refer to Financial Institution, Special Condition

02

Failed

Invalid Merchant

03

Failed

Pick-up Card

04

Failed

Do not honor

05

Failed

Error

06

Failed

Pick-up Card, Special Condition

07

Failed

Honor with identification

08

Failed

Request in Progress

09

Failed

Invalid Transaction

12

Failed

Invalid Amount

13

Failed

No Such Financial Institution

15

Failed

Approved by Financial Institution, Update Track 3

16

Failed

Customer Cancellation

17

Failed

Customer Dispute

18

Failed

Re-enter Transaction

19

Failed

Invalid Response from Financial Institution

20

Failed

No Action Taken by Financial Institution

21

Failed

Suspected Malfunction

22

Failed

Unacceptable Transaction Fee

23

Failed

File Update not Supported

24

Failed

Duplicate Record

26

Failed

File Update File Edit Error

27

Failed

File Update File Locked

28

Failed

File Update Failed

29

Failed

Format Error

30

Failed

Bank Not Supported

31

Failed

Completed Partially by Financial

32

Failed

Institution Expired Card, Pick-Up

33

Failed

Suspected Fraud, Pick-Up

34

Failed

Contact Acquirer, Pick-Up

35

Failed

Restricted Card, Pick-Up

36

Failed

Call Acquirer Security, Pick-Up

37

Failed

PIN Tries Exceeded, Pick-Up

38

Failed

No Credit Account

39

Failed

Function not supported

40

Failed

Lost Card, Pick-Up

41

Failed

No Universal Account

42

Failed

No Investment Account

44

Failed

Insufficient Funds

51

Failed

No Check Account

52

Failed

No Savings Account

53

Failed

Expired Card

54

Failed

Incorrect PIN

55

Failed

No Card Record

56

Failed

Suspected Fraud

59

Failed

Contact Acquirer

60

Failed

Restricted Card

62

Failed

Security Violation

63

Failed

Original Amount Incorrect

64

Failed

Exceeds withdrawal frequency

65

Failed

Call Acquirer Security

66

Failed

Hard Capture

67

Failed

Response Received Too Late

68

Failed

PIN tries exceeded

75

Failed

Intervene, Bank Approval Required

77

Failed

Intervene, Bank Approval Required for Partial Amount

78

Failed

Cut-off in Progress

90

Failed

Issuer or Switch Inoperative

91

Failed

Routing Error

92

Failed

Violation of law

93

Failed

Duplicate Transaction

94

Failed

Reconcile Error

95

Failed

System Malfunction

96

Failed

Exceeds Cash Limit

98

Failed

Unexpected error

A0

Failed

Transaction not permitted to card holder, via channels

A4

Failed

Transaction Error

Z1

Failed

Bank account error

Z2

Failed

Bank collections account error

Z3

Failed

Interface Integration Error

Z4

Failed

Duplicate Reference Error

Z5

Failed

Incomplete Transaction

Z6

Failed

Transaction Split Pre-processing Error

Z7

Failed

Invalid Card Number, via channels

Z8

Failed

Transaction not permitted to card holder, via channels

Z9

Failed

This transaction does not exist on WebPAY

Z25

Failed

Pending

Transaction Status Unconfrimed

Z0

Pending


Refund API Response Codes

Please refer to the standard HTTP response codes. Where anything starting with 2XX signifies approved, 4XX means client error and 5XX indicates server error. When the response codes start with 4XX or 5XX, an error object will be returned to explain further the reason for this failure. Find common response codes and their descriptions below:

CodeDescription
60002Refund amount greater than transaction amount
10400Error creating refund: This refund reference has already been used.
10500Error processing request, please try again.
404Transaction not found for merchant
400Error creating refund: refund amount greater than transaction amount
500Could not validate refund.

Did this page help you?